Improving Patient Care Through Automated Communication

Increasing your efforts to communicate with patients proactively will not only result in happier and more return patients, but the long-term benefits, such as fewer unpaid accounts, better cash flow, and positioning yourself as a patient-preferential and profitable practice, are unavoidable.

Automation Boosts Time and Care Management

Automating communication methods, such as the ones listed below, is beneficial to both staff and patients, and in this instance, should not be considered a threat to job security but a tool that would enable staff to focus on more important tasks, such as improving patient treatment and practice management.

The different forms of communication include:

• Telephone
• Email
• Online
• Face-to-Face
• Statements (Electronic or postal)
• Credit Control
• Daily/Monthly Reports
• Progress Reports
• Diagnosis Reports
• Fee Estimation
• Online Questionnaires
• Online Forms

Benefits of Automated Patient Communications 

Being able to communicate with your patients in a timely manner, will improve the daily operations of your practice, and it will establish trust and form long-lasting relationships. Here are examples of automated communication methods you can implement:

• New appointments and appointment reminders
• Treatment completions
• Treatment follow-ups
• Measure patient satisfaction by means of patient care questionnaires and reviews
• Important account information, outstanding balances, statements, refunds, etc.
• Congratulatory messages, i.e., birthday messages
• General selection of patients and custom messaging
• Patient recalls

The key to effective automated communication, is to find a system that works quietly in the background, leaving you and your staff with more time to be productive. When setting up these communication tools, remember to comply with POPIA.

If you need to improve communication with your patients check out our home page to find out more about our automated communication tool.