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Streamlining Patient Experience: The Power of Appointment Confirmation Emails and SMS

As medical practitioners, managing patient experience is essential in ensuring successful outcomes. One of the most critical points of communication that requires careful attention is the booking of appointments. At Solumed, we recognise the importance of appointment confirmation to reduce “no shows” in your practice.
While receptionist confirmation calls are commonly used, they can be expensive and time-consuming. To address this issue, we recommend the use of appointment confirmation emails or SMS, which not only reduce telephone bills but also increase practice revenue.
Practice management software can facilitate the sending of emails and SMS manually, but automation is more efficient, saving time for receptionists to focus on caring for patients in person.
There are several benefits to sending appointment confirmations through SMS or email. SMS messages have a higher chance of reaching patients, as they are likely to have their phones with them most of the time. Emails offer more flexibility in including additional information, such as images and logos, providing patients with a better experience. While the open rate for emails may be lower, it is worth noting that 61% of adults use emails regularly.
In conclusion, at Solumed, we believe that utilising appointment confirmation emails or SMS is an effective way to improve patient experience and reduce “no shows” in your practice. Automation through practice management software further streamlines the process, allowing receptionists to focus on providing exceptional care to patients.
Thank you for taking the time to read about our approach to managing patient experience through appointment confirmation emails and SMS. At Solumed, we are committed to providing tailored solutions for medical practices that enhance patient care and drive practice revenue.

If you would like to learn more about how our solutions can benefit your practice, please do not hesitate to contact us at +27 11 719 2000 or via email at Our team of experts are ready to assist you in optimizing your practice operations and providing the best possible experience for your patients.

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